At our organization, we hold a steadfast conviction in providing our esteemed customers with unparalleled service that epitomizes excellence and efficacy. Consequently, we are fully committed to ensuring the timely delivery of your orders and meticulous attention to detail regarding product accuracy and sizing. Nevertheless, in the unlikely event that you encounter any challenges or should an inadvertent error transpire with your order, we kindly direct your attention to the following information for prompt resolution

Shipping information:

If you have paid for next day tracked shipping, please allow up to 2 working days for your order to arrive, as orders placed after 11 AM will not be delivered the next day.

All tracking information (for those who selected tracked shipping) will be sent to you either by SMS or email.

For any enquiries regarding your order, please feel free to contact us by emailing, we will make sure to get back to you as soon as possible.

You can also contact us using the live chat option on our website, however you may not get a response quickly depending on the time of day.

Refund policy:

If you ordered one product from us and a different one arrived, you are entitled to a full refund or exchange, for which you must email us (using the address stated above) to receive the return address. Upon receiving the product back, we will issue your refund immediately.

If you have ordered the wrong size, you are entitled to an exchange. To do this, you will have to email us and receive the return address, after which we will ship the correct size to you immediately.

We do not currently offer refunds for products which are reported to be damaged in order to protect us against fraud, however please rest assure that we are treating our products with care and therefore they will not arrive in this state.

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